Responsible Gaming

At livezx Responsible Gaming — Fun first, harm never

Gaming should be a healthy form of entertainment — not a burden. livezx believes that responsible gaming is true enjoyment. We're here for you every step of the way.

18+ Age restriction
24/7 Support
5 Protection Tools
Free All Support
Your Safety Is Our Responsibility

Important Warning

Gaming is for entertainment, not a source of income. Always bet within your means. If you feel gaming is having a negative impact on your life, please reach out to our support team right away — we're here to help, not to judge.

The 6 pillars of Responsible Gaming

How livezx promotes Responsible Gaming

🔞
Age Verification

Strict 18+ verification

Livezx is for users aged 18 and above only. Age is verified at registration and confirmed through identity documents during the KYC process. Accounts belonging to minors are closed immediately.

💰
Financial protection

Deposit & betting limits

Set daily, weekly, or monthly deposit and betting limits for yourself. Decreasing a limit takes effect immediately; a 72-hour delay applies to increases — to discourage impulsive changes.

⏸️
Break

Cooling-Off Period

Pause your account for 24 hours to 6 weeks to clear your head. During this period, logging in and placing bets will not be possible.

🚫
Long-Term Protection

Self-exclusion

You can exclude yourself from the platform for anywhere between 6 months and permanently. Opening a new account during self-exclusion is blocked. This is our strongest protection measure.

⏰
Time awareness

Reality Check Reminder

On-screen reminders appear at set intervals, showing a summary of how long you've been playing and how much you've won or lost. This keeps you grounded in reality.

🤝
Support

24/7 human support

Whenever you need help, our support team is ready to assist you in Bengali — via live chat or email. No judgment, just support.

Do you need help?

If you answer "Yes" to 3 or more of the questions below, please reach out to our support team. This isn't a sign of weakness — it takes courage.

1
Do you chase your losses by placing more bets to win back what you've lost?
2
Do you get angry or anxious when asked to stop gaming?
3
Hiding your gaming from family or friends?
4
Have you ever spent money meant for bills, rent, or food on gaming?
5
Are you playing at the expense of work, family, or sleep?
6
Does everything feel dull or meaningless without gaming?

Take action now

Access these tools directly from your livezx account. Log in → Account Settings → Responsible Gaming.

Deposit limit

Set limits daily, weekly, or monthly — whichever works for you.

Immediate Effect
Session Time Limit

Decide in advance how long you'll play each day.

Immediate Effect
Cooling-off

Take a break anytime — from 1 day up to 6 weeks.

Immediate Effect
Self-exclusion

Exclusion options ranging from 6 months to permanent.

Via Support
Reality Check

Gaming summary reminders every 30 minutes.

Immediate Effect
Live Support

Get help in Bangla any time you're in crisis.

Available 24/7
💡 Key message: Responsible gaming at livezx means knowing your limits, sticking to them, and asking for help when you need it. We're more than just a gaming platform — we're a partner in your wellbeing.

What Responsible Gaming really means

Responsible Gaming refers to a style of play where you bet with your financial situation, time, and mental wellbeing in mind. It's not a set of strict rules — it's a mindful approach to enjoying entertainment.

Many people think responsible gaming means playing less. It doesn't. It means playing in a way that adds enjoyment to your life rather than causing problems. At livezx, responsible gaming is a culture — not just a list of rules.

Online gaming is growing rapidly in Bangladesh, and for some people it can become a source of problems. livezx takes this seriously from the outset, placing responsible gaming at the core of its platform.

livezx's Commitment

Livezx cares about the long-term wellbeing of its users, not just profit. Our responsible gaming policy is built in compliance with the Curaçao eGaming license requirements and follows international standards.

  • Responsible gaming tools are available free of charge in every user's account.
  • Decreasing a limit takes effect immediately; a 72-hour delay applies to any increase.
  • If suspicious gaming patterns are detected, our team will reach out to you directly.
  • Self-exclusion requests are honored without question.
  • New users are informed about responsible gaming at the time of registration.
📌 Our Policy: We believe a happy, healthy user is our greatest long-term asset. That's why Responsible Gaming is at the core of everything we do.

Build healthy gaming habits

The most effective way to game responsibly is to build healthy habits before problems arise. Follow the tips below:

Financial Planning

Set a dedicated gaming budget — an amount you can afford to lose without it affecting your life. Set your budget at the start of the month and stop when it runs out. Never bet with credit or borrowed money.

Monthly Budget Allocation Example

Essential
60%
Savings
25%
Entertainment
Up to 15%

It's wise not to spend your entire entertainment budget on gaming.

Time Management

Set a time limit before you start playing and stick to it. Never let gaming eat into your sleep, family time, or work hours. Use livezx's session timer to stay aware of how long you've been playing.

Mental State

Never game when you're angry, upset, or under the influence of alcohol. Your judgment is impaired in these states, and the risk of bigger losses increases. If you lose, don't chase your losses — that's the most dangerous mindset of all.

Limit Setting & Management

You can set limits at any time from the "Responsible Gaming" section in your livezx account settings. It's entirely in your hands.

1
Log in to your account

Click the profile icon in the top right and select "Settings".

2
Go to the "Responsible Gaming" tab

You'll find this section at the bottom of the Settings menu.

3
Choose your preferred limits

Set limits on deposits, betting, session time, or reality check intervals.

4
Confirm

Decreasing a limit takes effect immediately. Increasing a limit takes effect after 72 hours.

Warning Signs of Addiction

Gaming addiction develops gradually — not overnight. That's why recognising the early signs matters. Watch out for the following:

  • Financial Signs: No money left for bills or debt repayment, yet still spending on gaming.
  • Behavioral Signs: Lying about gaming or hiding it from family.
  • Psychological signs: Restlessness when not playing, brief relief when you do.
  • Time-Related Signs: Gaming is cutting into time meant for sleep, work, or family.
  • Psychological Signs: Constantly thinking about how to play more.
  • Relationship warning signs: Arguments with family or friends over gaming.
⚠️ Please note: If you recognise these signs, don't blame yourself. This is a health issue and help is available. Contact our support team today.

The Role of Family

For someone struggling with a gaming addiction, family and friends are often the greatest source of support. If you believe someone close to you is dealing with a gaming problem, here's how you can help:

  • Talk openly without criticism — let them know you care.
  • Be specific — share what you've observed and how it makes you feel.
  • Recommend professional help and offer to seek it together.
  • Don't hide their bank card or phone — it damages trust.
  • Seek support for yourself too — having a loved one struggle with addiction is a difficult experience.

The livezx support team is also available to help family members. You can reach us at support@livezx.click.

Protection of Minors

Livezx is a strictly 18+ platform. We have multiple safeguards in place to prevent minors from accessing the platform.

  • Date of birth verification is required during registration.
  • A government-issued ID is required for the KYC process.
  • Suspicious accounts are investigated and closed where necessary.

If you have children or teenagers at home, use a password on your device and make it a habit to log out. Parental control software is also recommended.

👨‍👩‍👧 Advice for Parents: Have an open conversation with your child about the risks of online gaming. Awareness is far more effective than outright bans.

How to get help

Asking for help takes courage. Getting support on livezx is easy and completely free.

  • Live chat: Click the chat button at the bottom right of the site — available 24/7.
  • Email: support@livezx.click — response within 24 hours.
  • From your account: Settings → Responsible Gaming → Self-Exclusion.

All help requests are completely confidential. Your identity and personal situation are never shared anywhere.

Responsible Gaming — your questions answered

Accounts can be reactivated once a fixed-term self-exclusion period (6 months, 1 year) ends. However, permanent self-exclusion closes your account for good. Self-exclusion cannot be reversed before the period ends — this is intentional.

Yes. Lowering your deposit or betting limits takes effect immediately. However, increasing limits requires a 72-hour waiting period — to prevent impulsive decisions.

During a cooling-off period, betting and logging in are not permitted. However, you can contact support to withdraw any funds remaining in your account.

Not directly. However, if someone believes a family member is struggling, they can contact us at support@livezx.click. We will review the situation and take the necessary steps.

No. This is completely private and confidential. Only you and the livezx support team (when necessary) have access to this information. No other players or third parties are informed.

Play responsibly, win with joy

Register at livezx and enjoy a safe experience using our Responsible Gaming tools

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